Shipping and Delivery Policy
Return and Exchange Policy
Here at CarryOnn, we are
committed to providing the best shipping and delivery experience. Our products are carefully packaged and delivered using reliable methods to ensure they reach you safely and quickly.
We understand that sometimes things may not go as planned. That's why we have a flexible return and exchange policy to ensure you can shop with us with confidence and peace of mind.
RETURN AND EXCHANGE POLICY
Return & Refund Policy
At CarryOnn, customer satisfaction is our priority. We are committed to providing high-quality products and a safe shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns – Change of Mind
In accordance with UK consumer law, customers have the right to cancel and return their order within 14 days of receiving the product, without the need to provide a reason.
Conditions for Returns
To be eligible for a return or exchange, the product must:
• Be unused and in the same condition as received;
• Be returned in its original packaging, including all accessories, manuals, and free gifts (if applicable);
• Show no signs of damage, wear, or misuse.
Faulty or Defective Products
If your item arrives damaged or with a manufacturing defect, you may request a return or replacement within 30 days of receiving your order. Once the issue is verified, we will offer a replacement or a full refund.
How to Request a Return
To start a return, please contact our customer support team with the following information:
• Order number
• Reason for return
• Photos or videos of the product (if applicable)
Our team will provide you with return instructions after reviewing your request.
Refunds
Once the returned item is received and approved, refunds will be processed according to the original payment method:
• Credit or Debit Card (Visa, Mastercard, etc.): refunds are processed back to the original card and may take 5–10 business days to appear, depending on your card issuer.
• PayPal: refunds are processed to the original PayPal account and are usually completed within 3–5 business days.
• Digital Wallets (Apple Pay / Google Pay): refunds are issued to the linked card or wallet and follow the same processing times as card payments.
Please note that processing times may vary depending on banks or payment providers.
CarryOnn reserves the right to refuse returns that do not meet the conditions outlined in this policy.
If you have any questions, our support team will be happy to assist you. Shopping at CarryOnn means shopping with confidence.